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Commonwealth Ombudsman
Overseas Students Ombudsman complaints
Free, confidential complaint service for international students with problems at a private education provider.
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Free
There are free and confidential services to help international students make a complaint about their study experience.
Who can get it
- International students on a student visa who are studying, previously studied or plan to study with a private provider (the page names VET courses)
How to claim
- Use the Make a complaint option on the Ombudsman website
Conditions and catches
- Usually use your provider's internal complaints process first
- Category is the closest fit: free complaint service
What the source says
Exact words quoted from the official page when we checked it. Last checked 14 Oct 2026.
The Overseas Student team at the Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study a VET course
There are free and confidential services to help international students make a complaint about their study experience.