Tuition Protection Service (Department of Education)
Tuition Protection for VET Student Loans
If your VET Student Loans provider closes or stops your course, the TPS helps you move to a replacement course or re-credits your loan.
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Who can get it
- Students with a VET Student Loan whose provider defaults, for example by closing, not starting a course or stopping it partway through.
How to claim
- Contact the Tuition Protection Service on 1300 131 798.
Conditions and catches
- If no suitable replacement course is available, you get a loan re-credit only for the part of the course you paid for but weren't taught.
- A replacement provider may charge for some parts of the course, so ask what you'll need to pay.
What the source says
Exact words quoted from the official page when we checked it. Last checked 15 Oct 2026.
within Australia 1300 131 798
If you have a VET Student Loan and your provider defaults
you are entitled to a loan re-credit on the portion of your course which has been paid for but not delivered.
the TPS can either help you continue your studies in a suitable replacement course